Technology Repair Request

Technology Repair Request

In an effort to increase security, SchoolDude has made changes to the technology work order submission process.  Below you will find more information on how to proceed.  As always, if you have any questions, feel free to contact the Franklin Parish School Board Technology Team.


To submit a Technology Repair Request click here:

Current Users:

SchoolDude now requires users to use not only the submittal password but also a personal password that is unique to the user.  If you have submitted a work order in the past, simply enter your email address on the log in page and click "Forgot Password?"  A password reset email will be sent to the email account that you entered.  Please follow the instructions to reset your password.  See the User Guide or the Training Video below for more information.

Forgot Your Password?

Enter your email address on the log in page and click "Forgot Password?"  A password reset email will be sent to the email account that you entered.  Please follow the instructions to reset your password.  See the User Guide or the Training Video below for more information.

New Users:

If you are submitting a request for the first time, click the down arrow (Register Here!)next to "Never Submitted a Request?  Register Here!" and enter the required information to set up your account.  See the User Guide or the Training Video below for more information.

User Guide:

For a more detailed guide on submitting a work order request, view the guide below.
User Guide

Training Video:

For more information, view the below training video to help you with this process.  This video was made by SchoolDude and edited by us to fit our district.  To see the original video click the SchoolDude Help and Resources link below.

Request Links

Technology Repair Request
SchoolDude Help and Resources

 

What does SchoolDude Incident Request do for me?

SchoolDude Incident Request gives YOU control of your maintenance service requests. 

  • You have the power to submit your own technology repair requests as soon as you discover a problem. 
  • You have the potential to help your technician expedite your service request when you submit a single detailed request for each issue you encounter. 
  • You have the benefit of system-generated email messages that will keep you updated on the progress of your service call.
  • You have a documented history of your call from start to finish, including progress notes relating to your request.
  • You have the ability to review, at your convenience, all of your service requests in the "My Requests" section of the database. 
  • You have the convenience of the SchoolDude MessageCenter, which allows you to correspond with the technician assigned to your call simply by clicking on his/her name.